||We make it easy for you to quickly receive a firm estimate and begin our data recovery services.
When you contact us, you'll never be delayed by automated routing systems or waiting on hold, as our Recovery Advisors stand ready to provide you with fast, friendly, personal assistance.
We'll provide a quote in a few minutes over the phone at no charge. No need to ship us your drive to receive a firm recovery estimate. Or use our online quote generator 24 hours a day every day of the year. We will contact you within minutes, even on weekends and holidays!
Once we place your order, we require no additional paperwork, contracts or forms for our engineers to begin your recovery.
Turn Key Recovery
Our Recovery Counselors offer personalized end-to-end service unparalleled in our industry. We provide assistance in packing, shipping, and tracking your data recovery every step of the way. We can provide packing materials when needed, help you determine shipping costs and provide you with immediate access to your recovered data through our secure FTP access. Free pick up and delivery of your media is also offered as a courtesy to our customers in key locations.
No Hidden Costs
We stand behind our free initial estimate to ensure that your final price will never exceed the maximum amount quoted - no hidden clean room or parts fees ever.
What to Tell Us
Provide the following information to your Recovery Advisor and we will respond with an accurate and firm estimate for your recovery work.
1. Your contact information.
Name, address, phone number, fax, email address
2. Operating system and version.
Windows, DOS, Mac OS, NetWare or UNIX. If unsure, tell us the make and model of your computer.
3. Physical capacity of your drive or storage media.
If unsure, we'll help you find out.
4. Tell us if you use password protection or encryption software.
We will need to know what program you are using, the version and the password. If necessary, we can provide assistance in retrieving lost, corrupt or forgotten passwords.
Details on the symptoms or events that precipitated the loss or failure.