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Southwest Stars recovers data from virtually all platforms and media with a success rate over 90%. We are authorized by all major drive manufacturers and equipped with a certified class 100 cleanroom to maintain the warranty on your drive.

Our facilities have successfully handled thousands of data loss situations in our 11 years of professional data recovery experience. We understand your urgency and will do everything we can to make your experience as stress-free as possible.
To avoid additional damage to your media and ensure a greater degree of data retrieval, it is extremely important that your media be packaged carefully and, when possible, wrapped in anti-static material.

Place the media in a box twice its size using foam, bubble or any anti-vibration material and Ship to:

Southwest Stars Corporation
5511 San Pedro Avenue, Unit 203
San Antonio, Texas 78212

We recommend shipping via Federal Express (from the USA) or DHL (globally) for next day or two-day service. This is the quickest, simplest and most cost effective method, and we will track and manage the shipment on your behalf.
Using the latest in data recovery technology, we'll have you up and running as quickly as possible. The total cost of your recovery depends on the type and severity of your data loss circumstances.

Once we have received your hard drive, you will be immediately contacted. We will proceed with an initial diagnosis. A follow-up report, complete with a firm estimate, is faxed or e-mailed to you as soon as it is available, usually in 2-4 hours.

A customer service representative will then call to discuss the details of the reports and determine your next steps.

Complete recovery turnaround, including analysis and recovery, can be completed in as little as 24 hours.
Viruses are one of the most dangerous predators to company's priceless data, corrupting data or rendering entire servers inaccessible to its users.

It is not uncommon for organizations with regularly updated anti-virus software to have undetected viruses spreading throughout the company and being passed externally through internet mail servers.

If the worst happens, we can help. SWS has the knowledge and expertise to recover data lost due to virus infection.

Depending on the type of service you requested, an average recovery could take as little as 12 to 24 hours.

When you have special circumstances, exceptional security concerns, or need immediate recovery action, Southwest Stars offers you access to a team of data recovery of engineers. Teams are standing by for deployment worldwide to solve your mission critical data loss.

In most cases, onsite teams can be in transit within a few hours of your initial call. Not all data losses can be solved onsite. Severe physical problems may require the use of one of our clean room facilities. Our Recovery Engineers will provide free consultation services to help determine the best course of action for your situation.